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Frequently Asked Questions

Please read our FAQ before sending us a message

How Do I Return Or Exchange My Order?

For any reason, you may return / exchange your order to our store within 14 days after your purchase. Please read more about our Return and exchanges page.

How Long Does It Take To Process My Return?

Once we have received your package, your refund will be processed within 7 working days. You will be notified via your email when this transaction has taken place. Please read more about our Returns and exchanges.

Where is my order?

Please make sure to check your email for shipment confirmation email to see most recent activity on your package.

How Can I Pay For My Order?

Rigid offers you different payment methods that includes cash on delivery (COD), payment through credit and debit card.

Is It Safe To Order Online From Your Website?

We take every precaution to give you secure and safe purchase from our website. When you enter sensitive information, such password, credit card information, we encrypt the transmission of that information using secure socket layer technology (SSL ).To ensure the protection of your personal information against unauthorized access. Please read more on our Privacy Policy.

How Long Will It Take For My Package To Arrive?

We offer worldwide shipping for some countries. Estimated process for orders takes 24-48 hours, 1-3 business days to receive your package (domestic), and International shipping takes around 15 business days. . For more information please read our Shipping & Delivery.

Is shipping free?

We offer free shipping for any orders above AED 200 and any orders above $150 within other countries.

How Do I Return Or Exchange My Order?

When you visit our website, we collect Device Information and when you purchase from our store we collect Order Information. For more information please read our Privacy Policy.

I Have Forgotten My Password. What Can I Do?

To retrieve your password, click on “Forgot your password” link on the login page. Then you will be asked to provide the answer to your secret question, then you will receive an email to change your password.

Who Do I Contact If I Need Any Help?

For any help, you can contact our friendly customer service team through, or fill in the Contact Us form and our team will take care of your request within few hours.